5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard companies are capable of supplying the support that property managers want, but also often do not because of a lack of ongoing quality management processes.
Security guard companies are unlike any vendor a home manager usually hires. If you hire a painter, you can see whether or not they are doing their tasks by looking at the walls. But when you hire a security guard business, how often can you see if the protector company is performing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your defenses. In the majority of instances they likely are, but it’s important to implement a system of verification and quality management to make sure that issues associated with the lack of doing these tasks do not start to happen.
In this article we’ll talk five (5) easy steps to improving your safety guard service and attaining what you picture as your perfect mobile security London.
Display Your Guards Qualifications
In most states, guards are mandated to have a predetermined amount of training before they can start working as security guards. If your condition is one of these states, make sure your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the sort of training that is being provided by your security company and ask yourself does it look decent.
It is also the security guard firm performing history and drug screenings on all your guards until they send them to your property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another superb method to display if the protector is a fantastic fit for your property is to perform a short”interview” to get a feel for the guard and to describe your expectations. This first conversation can tell you a lot on what to expect from this shield and it gives you a chance to ask another shield if you think it is essential.
Evaluate Guard Training
Although most security guard companies have a very comprehensive orientation that introduces every shield to the business itself, in several circumstances the shield’s orientation to his assigned land is not as complete. We predict the orientation for the assigned land”Site Specific Training”. Find out what your site specific training looks like:
• Does it happen at your property?
• How long is each new officer trained?
• How long does the security firm double bank?
Determine the response to each of these questions and be sure they fit with what you feel is adequate. You should even consider sitting in on your safety guard company’s orientation and your site specific training to get an understanding of what goes on preparing a shield to operate in your property.
Guard supervision is one of the more important factors of good security guard support. When security companies provide poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the chance for the protector to learn and better understand their duties. When the guards aren’t being supervised, they start to feel their work is not significant and they start to see themselves as less of a part of the security team. When guards do not feel like part of your team it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t demand on-site supervision, how does your security guard firm remotely oversee its defenses? Outside of the Standard security firm field supervisor spot checks, the two methods of distant oversight that prove most successful are:
Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant way of tracking the guards while they’re on your property. These tracking systems allow the security guard business to track the time and log the activity of these guards while they’re making rounds to several areas on your property. Most Officer Tour Tracking Systems can create reports which enable the safety guard firm to quickly get an understanding of if the protector is making rounds. The property manager should also be given with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we have found that using a system for guards to check in regularly with the safety guard company provides a method of earning sure each guard is safe and alert. By having guards check-in regularly with the safety guard business, at least each 30 minutes, guards feel their safety is important and being awake and alert is also an important part of their job.
Expand Your Guards
After hours inspections of your defenses are always good ways of finding out exactly what is happening with your safety while you aren’t there. During these inspections, be sure that you ask your safety guards questions regarding their responsibilities and duties to make sure they know their tasks. In fact, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program. Bear in mind, when choosing a security adviser be confident the adviser is not really a security guard business. If that’s the case, your audit is sure to develop issues with your current security guard business.